1 Introduction
This Privacy Policy describes how Betting 99 ("we", "us", "the Platform") collects, processes, stores, and protects personal information belonging to players who register and use the Betting 99 platform at betting99.click. It applies to all services offered by Betting 99, including sports betting, live casino, Aviator, Ludo Games, PSL Betting markets, and all promotional activities.
By registering an account on Betting 99, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should not register or continue using the Betting 99 platform.
Betting 99 is committed to handling personal data with care, honesty, and in accordance with applicable data protection principles. We believe that every player deserves to understand exactly what happens to their information, and this document is written plainly so that any player in Pakistan can read it without needing a legal background.
2 Personal Data We Collect
Betting 99 collects personal data through several channels: directly from you when you register, through your use of the platform, and automatically through your device and browser as you interact with the site. The table below summarises the main categories of data collected:
| Data Category | Examples | Collected When |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, nationality | Registration & verification |
| Contact Data | Mobile number, email address | Registration |
| Financial Data | Easypaisa/JazzCash account reference, bank account details (IBFT), card bin (first 6 / last 4 digits only) | Deposits & withdrawals |
| Transaction Data | Deposit history, withdrawal history, bet history, win/loss records in PKR | Platform activity |
| Technical Data | IP address, device type, browser, operating system, session timestamps | Automatic – platform use |
| Usage Data | Pages visited, games played, bet markets accessed, time on site | Automatic – platform use |
| Communication Data | Support chat transcripts, email correspondence | When you contact support |
Betting 99 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, political opinions, health records, or biometric data. The only sensitive data processed by Betting 99 is age-related (to verify the 18+ requirement) and financial data necessary to process PKR transactions.
3 How Betting 99 Uses Your Data
Betting 99 uses the personal data it collects for specific, clearly defined purposes. We do not use your data for anything beyond what is described in this policy without your explicit consent. The primary purposes are:
- Account management: Creating, maintaining, and securing your Betting 99 account. Verifying your identity before processing withdrawals and when required by anti-fraud procedures.
- Payment processing: Processing PKR deposits and withdrawals through Easypaisa, JazzCash, NayaPay, SadaPay, IBFT, and card payment gateways. Matching payment sources to registered account holders.
- Platform operation: Delivering sports betting markets, live casino games, Aviator, and Ludo Games to your device. Personalising your experience based on your activity and preferences.
- Responsible gaming: Monitoring gambling patterns to identify potential problem gambling behaviour and to apply player-requested limits, cooling-off periods, and self-exclusion settings accurately.
- Legal compliance: Meeting obligations under anti-money-laundering (AML) requirements, know-your-customer (KYC) verification, and other applicable legal obligations.
- Fraud prevention: Detecting and preventing fraudulent activity, multi-accounting, bonus abuse, and other prohibited conduct as described in the Terms and Conditions.
- Customer support: Responding to your queries, resolving account issues, and communicating about your Betting 99 account through email, chat, and SMS.
- Platform improvement: Analysing aggregated, anonymised usage data to improve the Betting 99 platform, fix technical issues, and develop new features.
4 Legal Basis for Data Processing
Betting 99 processes personal data on the following legal bases, depending on the specific processing activity:
- Contractual necessity: Most data processing at Betting 99 is necessary to perform the contract between you and the platform – to operate your account, process your bets, and pay out winnings in PKR.
- Legal obligation: Certain processing activities – including KYC identity verification and AML transaction monitoring – are required by applicable law and are conducted regardless of consent.
- Legitimate interests: Fraud prevention, platform security, and aggregated analytics for platform improvement are conducted on the basis of Betting 99's legitimate business interests, balanced against your privacy rights.
- Consent: Marketing communications and optional personalisation features are processed only where you have given explicit consent. This consent can be withdrawn at any time.
5 Data Sharing and Third Parties
Betting 99 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. Data is shared only where strictly necessary to deliver the Betting 99 service. The categories of third parties who may receive limited personal data from Betting 99 are:
- Payment processors: Easypaisa, JazzCash, NayaPay, SadaPay, bank payment gateways, and Visa/Mastercard processing partners receive the minimum data required to execute your specific transaction. They operate under their own privacy policies.
- Identity verification providers: Third-party KYC service providers may receive your identity document data to perform automated or manual verification checks as required by our compliance obligations.
- Fraud and AML screening: Transaction monitoring tools and AML screening services may receive anonymised or pseudonymised transaction data for risk assessment purposes.
- Technology providers: Cloud infrastructure, content delivery, and platform hosting providers who process data on our behalf under strict data processing agreements and are not permitted to use your data for any purpose beyond providing services to Betting 99.
- Legal and regulatory authorities: In the event of a formal legal request, court order, or regulatory enquiry, Betting 99 may be required to disclose personal data to relevant authorities. We will comply with such requests as required by law.
All third parties who receive personal data from Betting 99 are contractually bound to handle that data securely, use it only for the stated purpose, and delete it when no longer required. Betting 99 does not transfer personal data to international third parties without ensuring appropriate data protection safeguards are in place.
6 Cookies and Tracking Technologies
Betting 99 uses cookies and similar tracking technologies to make the platform function properly and to understand how players interact with the site. A cookie is a small text file placed on your device by your browser when you visit a website. Betting 99 uses the following categories of cookies:
- Essential cookies: Required for the platform to function. These enable your login session, remember your preferences, and maintain the security of your Betting 99 session. Essential cookies cannot be disabled without breaking core platform functionality.
- Performance cookies: Collect anonymised data about how the platform is used – which pages are visited most frequently, where errors occur, and how long pages take to load. This data is used to improve the Betting 99 experience and is not linked to individual identities.
- Functional cookies: Remember your language and display preferences between sessions so you do not need to re-enter them each visit.
- Analytics cookies: Used to understand aggregated patterns in platform usage. Data is processed in anonymised form and helps guide product development decisions at Betting 99.
Betting 99 does not use third-party advertising cookies or tracking pixels that share your browsing data with advertising networks. You can manage cookie preferences through your browser settings. Disabling performance and functional cookies will not prevent you from using the platform but may affect your user experience.
7 Data Security
Betting 99 implements multiple layers of technical and organisational security measures to protect your personal data from unauthorised access, accidental loss, or malicious attack. These measures include:
- SSL/TLS encryption: All data transmitted between your browser or device and the Betting 99 platform is encrypted using SSL/TLS. The padlock icon visible in your browser confirms this encryption is active during your session.
- Encryption at rest: Personal data and financial records stored on Betting 99 servers are encrypted using industry-standard algorithms. This means that even in the highly unlikely event of a data breach, stored information is not readable without the decryption key.
- Access controls: Access to personal data within the Betting 99 organisation is restricted on a strict need-to-know basis. Staff who can access player data are trained in data protection obligations and are subject to confidentiality agreements.
- Two-factor authentication: Two-factor authentication is available for your Betting 99 account and is strongly recommended to prevent unauthorised access.
- Fraud monitoring: Automated systems monitor transactions and login activity for unusual patterns and alert the security team to investigate potential incidents in real time.
While Betting 99 takes every reasonable measure to protect your data, no internet-connected system can guarantee absolute security. Players are strongly encouraged to use a unique, strong password for their Betting 99 account and to enable two-factor authentication. Contact support immediately if you suspect any unauthorised access to your account.
8 Data Retention
Betting 99 retains personal data only for as long as is necessary for the purposes described in this policy, or as required by applicable legal obligations. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | KYC & AML legal obligations |
| Transaction records (PKR) | 7 years from transaction date | Financial record-keeping obligations |
| Bet history | Duration of account + 3 years after closure | Dispute resolution and responsible gaming review |
| Support communications | 3 years from last contact | Complaint handling and dispute records |
| Technical / log data | 90 days | Security monitoring and debugging |
| Marketing consent records | Until consent is withdrawn + 1 year | Compliance with opt-out requests |
After retention periods expire, personal data is securely deleted or anonymised so that it can no longer be linked to an individual. Where data is anonymised rather than deleted, it may be retained indefinitely for statistical analysis.
9 Your Privacy Rights
As a registered player on Betting 99, you have the following rights with respect to your personal data. These rights can be exercised at any time by contacting the Betting 99 support team:
Request a copy of all personal data held about you by Betting 99. We will provide this within 30 days of a verified request.
Request correction of inaccurate personal data. Name, contact details, and other information can be updated via account settings or support.
Request deletion of your personal data where it is no longer necessary for its original purpose. Note: legal retention obligations may limit full deletion.
Request that we limit how we use your data in specific circumstances, such as while a correction request is being verified.
Receive your personal data in a structured, machine-readable format so it can be transferred to another service where technically feasible.
Object to processing based on legitimate interests. Marketing communications can be withdrawn at any time without affecting account access.
To exercise any of the above rights, contact the Betting 99 support team via live chat or email at support@betting99.click. We will acknowledge your request within 5 business days and aim to resolve it within 30 days. In cases of complex or high-volume requests, we may extend this period by a further 30 days with notification to you.
10 Children's Privacy
The Betting 99 platform is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If Betting 99 discovers that personal data has been submitted by a user under 18, all data relating to that account will be deleted immediately and the account permanently closed.
If you believe that a minor may have registered on Betting 99 using false information, please contact support immediately at support@betting99.click so that the matter can be investigated and resolved without delay.
Betting 99 does not knowingly market to users under the age of 18 and does not use data collection techniques specifically targeted at minors. Age verification is conducted as part of the account registration process and can be requested at any time by the platform's compliance team.
11 Marketing Communications
Betting 99 may send you information about promotions, bonuses, new games, and PSL betting offers through email and SMS. These communications are sent only where you have provided consent during registration or subsequently opted in through your account settings.
You can opt out of marketing communications at any time without affecting your ability to use the Betting 99 platform. To unsubscribe:
- Use the unsubscribe link in any marketing email from Betting 99.
- Update your notification preferences through your Betting 99 account settings.
- Contact support at support@betting99.click to request immediate removal from all marketing lists.
Note: even after opting out of marketing, Betting 99 will continue to send you essential account communications – such as deposit confirmations, withdrawal notifications, and account security alerts. These transactional messages are part of the service and cannot be disabled while your account is active.
12 Third-Party Links
The Betting 99 platform does not contain links to third-party websites for commercial purposes. Any links within the platform point exclusively to Betting 99 internal pages. This Privacy Policy applies solely to the Betting 99 platform and its associated services.
Payment provider platforms – such as Easypaisa, JazzCash, NayaPay, and SadaPay – operate under their own separate privacy policies when you interact with their own apps or websites. Betting 99 is not responsible for the data practices of these independent platforms, though we do ensure that any data shared with them for payment processing is handled under appropriate contractual protections.
13 Updates to This Privacy Policy
Betting 99 may update this Privacy Policy from time to time to reflect changes in our data practices, changes in the services we offer, or changes in applicable legal obligations. When material changes are made, we will notify registered players via email or through a prominent notice within the Betting 99 platform at least 7 days before the revised policy takes effect.
The "Last Updated" date at the top of this page will reflect the date of the most recent revision. We recommend reviewing this page periodically so you remain informed of how Betting 99 handles your personal data. Your continued use of the platform after a policy update constitutes your acceptance of the revised terms.
14 Contact the Betting 99 Privacy Team
If you have any questions, concerns, or requests related to this Privacy Policy or the way Betting 99 handles your personal data, you can reach our team through the following channels:
- Live Chat: Available 24/7 from within the Betting 99 platform. Urdu and English supported.
- Email: support@betting99.click – for formal privacy requests, data access enquiries, and complaints. Response within 2 business days.
Betting 99 takes all privacy-related queries seriously. If you feel that your privacy concerns have not been adequately addressed after contacting us, you have the right to escalate your complaint to the appropriate regulatory authority in your jurisdiction.
We are committed to resolving privacy issues quickly and transparently. Every formal data request submitted to Betting 99 is logged, tracked, and resolved within the timeframes described in Section 9 of this policy.